Privacy Policy

SecondNumber (“we”, “our”, or “us”) provides virtual phone number, messaging, and related communication services. This Privacy Policy explains how we collect, use, store, and share information when you use our website, mobile applications, and services.

1. Information We Collect

We may collect the following categories of information:

• Account information — name, email address, phone number, password (stored in hashed form), and profile details you provide.
• Service usage — virtual numbers assigned to you, call and SMS metadata (such as timestamps, duration, and destination numbers), credits, and subscription status.
• Payment information — processed by third-party providers (for example Stripe or app stores). We do not store full card numbers on our servers.
• Device and technical data — IP address, device type, operating system, app version, and similar diagnostics needed to operate and secure the service.
• Support communications — messages you send to us for help or feedback.

2. How We Use Your Information

• To create and manage your account and virtual numbers.
• To provide calling, messaging, and related features.
• To process payments, subscriptions, and credit purchases.
• To send service notices, security alerts, and (where allowed) product updates.
• To detect abuse, fraud, and violations of our Terms.
• To improve reliability, performance, and customer support.

3. Sharing of Information

We may share information with:

• Service providers needed to run the product (telecom / telephony partners, payment processors, hosting, analytics, email delivery, and push notification services).
• Legal authorities when required by law, court order, or to protect rights, safety, and security.
• Business transfers if we are involved in a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information as a standalone product.

4. Data Retention

We retain account and service data for as long as your account remains active and as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. You may request account deletion subject to applicable law and operational requirements.

5. Security

We use reasonable technical and organizational measures to protect personal data, including access controls and encrypted transport (HTTPS). No method of transmission or storage is 100% secure; please use a strong password and keep your credentials confidential.

6. Your Choices

• Update profile and notification preferences in the app or website where available.
• Request access, correction, or deletion of personal data by contacting us.
• Opt out of non-essential marketing communications where offered.

7. Children’s Privacy

Our services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

8. International Transfers

Your information may be processed in countries other than your own, including where our servers or service providers operate. We take steps intended to ensure appropriate protection consistent with this Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the service after changes means you accept the updated Policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us through the support channels listed on our website or in the app.