Terms and Conditions

Welcome to SecondNumber. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile applications, and services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms.

1. Eligibility

You must be at least the age of majority in your jurisdiction (or have parental consent where allowed) and capable of forming a binding contract. You agree to provide accurate registration information and keep it updated.

2. The Service

SecondNumber provides virtual phone numbers and related features such as calling, messaging, credits, and subscriptions, subject to availability, local regulations, and our telecom partners. Features, pricing, and availability may change.

3. Accounts and Security

• You are responsible for activity under your account.
• Keep your login credentials confidential.
• Notify us promptly if you suspect unauthorized access.
• We may suspend or terminate accounts that violate these Terms or pose a security risk.

4. Acceptable Use

You agree not to use the Service to:

• Engage in illegal activity, fraud, harassment, spam, or scam communications.
• Violate telecommunications, privacy, or consumer protection laws.
• Impersonate others or misrepresent your identity in a harmful way.
• Attempt to reverse engineer, overload, or disrupt the Service or its partners.
• Resell numbers or access without our written permission, except as expressly allowed.

We may investigate misuse and cooperate with providers or authorities when appropriate.

5. Numbers, Credits, and Subscriptions

• Virtual numbers remain subject to carrier / partner policies and may be released, recycled, or reassigned according to our service rules (including expiry and inactivity).
• Credits and subscription benefits are for use within the Service and are generally non-transferable.
• In-app purchases and subscriptions are also subject to Apple App Store and/or Google Play terms where purchased through those platforms.
• Refunds, if any, follow the rules of the payment channel used (web payment provider or app store) and applicable law.

6. Fees and Billing

Prices for plans, numbers, and credits are shown in the Service at the time of purchase. Taxes may apply. Failed payments, chargebacks, or unpaid balances may result in suspension of features or numbers.

7. Third-Party Services

The Service relies on third parties (for example telephony providers, payment processors, and cloud platforms). We are not responsible for outages, delays, or failures caused by those third parties beyond our reasonable control.

8. Intellectual Property

The SecondNumber name, branding, website, and app content are owned by us or our licensors. You receive a limited, non-exclusive, non-transferable right to use the Service for personal or internal business use in accordance with these Terms.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted or error-free communications.

10. Limitation of Liability

To the maximum extent permitted by law, SecondNumber and its affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total liability for any claim related to the Service shall not exceed the amounts you paid to us for the Service in the three (3) months before the claim arose.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, if required by law or a partner, or if we discontinue the Service. Provisions that by nature should survive (including liability limits and intellectual property) will survive termination.

12. Changes to the Terms

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use after changes constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws applicable to our principal place of business, without regard to conflict-of-law principles, unless mandatory consumer protections in your country require otherwise.

14. Contact

For questions about these Terms, contact us through the support channels listed on our website or in the app.